We will always seek to explore converting as much of a deposit that we reasonably can into a replacement and salvage something for you (with your agreement). We understand however that this is never easily communicated. We would encourage you to consider the fuller picture however once your understandable disappointment has subsided. As a matter of good practice we would look to offer you a discounted alternative at a later date but the scope for doing this is going to be dictated to by the individual circumstances and anything we can recover on your behalf
Our prices are flexible and do alter in line with market forces. As a general rule (guidance only) the earlier you book something the less expensive it is likely to prove although this needn’t always apply as occasionally a price can fall. A price fall is more the exception than the norm however.
In the event of a clear palpable error in an advertised price we are not bound to sell at the price displayed. A price can be withdrawn or altered according to contract law. The offer of a price is made and needs to be accepted by a consumer and then confirmed by the vendor to complete the transaction.
1 – They are a legal requirement e.g. the introduction of a new tax
2 – Violent exchange rate movements. We will absorb routine and even volatile conditions but might need to reappraise things in the light of a catastrophic change
3 – Discretionary decisions taken by members of the group. This could involve a change of mind, the introduction of an unscheduled item you wish to include, or an upgrade of some description.
4 – Opportunity that presents itself. This will require client agreement, but should either of us become aware of something that you might like to take advantage of, we normally have the flexibility to propose this along with any associated surcharges involved
5 – Very small group activity. Some activity involves a set cost that needs to be shared by those participating to make it viable. The fewer people involved to share costs the greater threat there is for the unit cost to rise. We accept that we run a commercial risk, but there reaches a point where this is unsustainable and we might find we need to consult you accordingly.
6 – Late Bookings. We don’t look to surcharge purely because someone books late, but the reality is that we will usually be required to pay a higher price ourselves.
7 – Anyone who fails to clear payment of the balance of the total at the appointed time might become liable for a surcharge. This will be determined by the market cost of the items that have not been pre-paid. It is not invoked ‘because’ someone paid late. We do observe reasonable concessions made to time-zones and processing outside of either parties control
8 – We might encounter issues that precipitate us having to switch location in order to secure accommodation, or avoid a localised price spike. We endeavour to inform you of market movements, but there is always a possibility that the low levels of supply in peripheral areas can suddenly be taken up with one big decisive bulk move. This is more likely to affect choice of location than price however.
9 – Where a supplier suddenly invokes an unavoidable and materially significant demand. This is unlikely to be a major issue. The golf courses are the principal unswitchable item, and they normally honour prices for the duration of the period advertised. In the case of other suppliers the responsibility would be for us to find a suitable replacement in line with market conditions
10 – They represent a solution to a crisis or incident that could not have reasonably been foreseen or economically mitigated in advance. Although it’s difficult to envisage such circumstances that might involve this, those scenarios where something drastic might occur are normally subject of a recoverable cost. The most likely source would be issues concerning flights. (see later note).
11 – A client adopts an unconventional journey or route to arrive at a destination. Clients staying outside of our service area for the ‘Ryder Cup’ format matches, but who still wish to participate, might find themselves subject of a similar surcharge if we are unable to accommodate them
12 – European travel tour package regulations state that we can’t introduce a surcharge inside 30 days of arrival
We welcome group bookings. Groups are normally defined by the number of rooms booked per reservation. There is no definitive benchmark as to what this is. Hotels apply their own spreads that typically range from 4 to 16. Some hotels do not extend refund cancellation to groups or only do so under punitive terms that requires 28 days notice and full payment in advance
Some cancelled activity we will be able to refund. Other areas we simply won’t be able to after a certain cut-off point dependent on which options you’ve chosen to purchase. Clients are advised that the more notice we receive the greater the chances are we can recover costs but the prospects for doing so vary dependent on the nature of the product and circumstances that led to a cancellation.
We try wherever possible to apply reasonableness. A cancellation of a minor support component needn’t damage the overall experience or materially alter the nature of the tour. We usually look to lay-on an acceptable replacement offer. In other cases it might involve a simple refund. These types of things are endemic to foreign travel and happen throughout the industry.
If the component concerned happens to be a defining element of the tour however, it can detract significantly. Under this scenario there would be no prospect of an acceptable alternative taking its place, and we offer you the option of a full refund on that component only.
Our offers are presented as a named place(s) for a specified duration including the specific focus of a tour. We might very well have been able to deliver the named place for the duration advertised, but fail for plausible reasons that fall within the bounds of ‘accepted risk’ on the focus. Under these circumstances we are only liable for refunding the element lost.
We can only assume responsibility for activities that are associated with the specific itineraries that we are directly responsible for. We can’t assume any responsibility for a ‘tourist activity’ that fails to take place that a client might have wanted to attend/ witness, but which isn’t part of our schedules.
We try and take a sympathetic view to transfer requests. We don’t levy administrative charges to transfer a tour
The following general guidance regarding the scope for refunds you might expect from cancelling specified components is indicative only as different suppliers have their own terms and conditions
There are regrettably things over which we simply have little or no control. Should we be forced into initiating a complete cancellation you are entitled to a full refund which we aim to get to you as quickly as we can.
We do not routinely refund client cancellations after the 6 week stage as by now we will have made a significant financial commitment ourselves which we won’t be able to recover outside of specific arrangements where supplier cancellation refund policies apply. We will also have closed the window for us to resell a clients reserved spot.
Due to the high level of inter-dependency associated with ‘Our Ryder Cup Format Matches’, we do not refund these either as cancellation passes an additional burden onto us to find a replacement to make the event viable for the other participants.
There are areas where we might consider refunds in line with statutory obligations or where we feel morally obligated to do so
1 – Any significant material change to the cost of the “Core” tour that wasn’t communicated when booking it. We regard a significant material change in price to be 25% or greater. This only applies to the ‘core’ component, the other items are optional.
2 – If payment (or part of) has been committed but is subject to a transferable transaction that the client is able to provide their own replacement for (provided that any suppliers accept a transferable transaction)
3 – Clients who have used us previously can expect that we will look more favourably on their loyalty where it is practical to do so. We have to stop short of specifying exactly what this means however, as it’s really a case by case issue. Any client who we are aware has helped promote our product would normally be regarded more favourably in respect of any discretionary decisions
4 – If we’ve wantonly or inadvertently mis-sold something to the point where it alters the product. Subjective opinion, e.g. ‘the finest golf’, would be considered acceptable marketing. Inconsequential factual error e.g. an historic date would also be exempted, as would reasonable numeric estimates or generalisations
5 – Any other legal requirement
We don’t draw up a definitive list of circumstances under which we won’t offer refunds in lieu of cancellation and will seek to assess things on a case by case basis however some of the popular reasons that we don’t normally feel obliged to honour include:
Please note. All products are sold subject to availability and final confirmation
We hope all this wasn’t too prohibitive! Despite what it might sound like, we are on your side, since it is palpably in both of our interests for you to have an enjoyable time